Freezing is an immediate security measure that prevents the use of the card if suspicious activity is suspected; it is reversible at any time.

In order to activate the immediate security feature and protect your balance by freezing or reactivating your card, follow these steps:

Steps to Freeze:

• Go to the "My Cards" section.

• Click the freeze icon (snowflake shape) next to your balance.

  

• Confirm the process to block all new transactions immediately.

  

Steps to Unfreeze:

• Click the orange button "Unfreeze Card" in the My Cards section.

  

• Confirm that the card functions instantly.

  

Note: In case of automatic freezing due to misuse (such as repeated purchase attempts with insufficient balance), the reactivation process by the support team may take up to 7 business days.